Lodgic AI
Hospitality technology
An AI platform for hotel guest inquiries
Lodgic AI answers guest inquiries for hotels by email and web chat. Appivo built the core platform: the AI agents, the setup tools and the integrations with reservation systems.
- From start to market launch
- 6 months
- From start to market launch
- Guest inquiries handled by one agent
- Email + chat
- Guest inquiries handled by one agent
- Drafts for approval, or fully automatic
- Staff review
- Drafts for approval, or fully automatic
- Connects to reservation systems for bookings
- PMS
- Connects to reservation systems for bookings
Pre-booking inquiries take up a lot of staff time, but they can't be ignored because they lead to bookings. Phone calls need an immediate answer and emails pile up. Staff end up in the back office answering the same questions about pets, check-in times and parking instead of looking after guests.
The AI agent drafts email replies for staff to review, or answers on its own when the hotel allows it. A chat widget answers website visitors at any hour. During setup the agent learns the property's amenities, policies and procedures and writes in the hotel's own tone. With a reservation-system integration it can take a guest from first question to confirmed booking.
What's in the solution
- AI agents for email and web chat
- Sentiment analysis and prioritization of inquiries
- Fast setup: the AI reads your website and documents
- Learns from staff corrections and curated answers
- Multi-property portfolio management
- Integrations with major PMS systems
Have a similar problem?
Tell us about the process you want to fix, and we'll tell you how we'd approach it.
